We are at your service. Should these FAQs not address your questions, please do not hesitate to contact us.
How Can I Order?
Please initiate your inquiry by sending an email to [email protected] or through our contact page. We will then provide you with our product list and further instructions.
What are the payment terms?
Initiating your journey into the world of petrified wood is straightforward. We require a 50% deposit to commence your order, with the remaining balance due prior to shipment.
Could you provide more information on your shipping methods?
We are committed to ensuring that your petrified wood treasures are delivered efficiently and securely. For this purpose, we utilize two primary methods of shipping:
Ocean Freight: For bulk orders, we employ ocean freight services, ensuring safe and economical transportation. This method is especially suitable for larger shipments, as it provides a cost-effective solution for transporting substantial quantities. The transit time may vary depending on the destination, but we strive to ensure timely delivery.
UPS Shipping: For individual orders and smaller shipments, we partner with UPS, a renowned global courier. This option offers faster delivery and real-time tracking, allowing you to monitor your order’s journey from our workshop to your doorstep. This service is ideal for those requiring quicker delivery or for orders of smaller volumes.
Please note that shipping costs and transit times may vary based on the size of your order and your location. We aim to provide the most efficient and reliable shipping options for our clients.
I am interested in a custom-made item. What is the timeframe?
For bespoke creations, please provide us with your specifications. Custom orders generally require a few weeks to a month for completion, followed by approximately 30 days for shipping to the nearest port.
Is it possible to track my order?
Certainly. We provide comprehensive tracking details, and your customs broker will assist in the final delivery from the port to your location.
What if I have queries regarding my order?
Your satisfaction is paramount. Please contact us at [email protected] for any questions or concerns.
Can I Visit Your Indonesian Workshop?
We warmly welcome you to our workshop. To arrange a visit, please email us and experience where our unique creations come to life.
Is there a variation in product selection between wholesale and retail?
Our collection is accessible to all. However, please note that smaller retail orders may face certain shipping restrictions.
How can I be assured of the quality?
Excellence is a cornerstone of our craft. For specific inquiries or additional information, feel free to contact us. We are eager to provide further details or images.
Need assistance selecting the right products?
Our team is at your disposal to guide you to your perfect petrified piece. Reach out with any requirements or questions.
Do you offer international shipping?
Indeed, our petrified products are shipped globally.
What currencies do you accept?
We accept payments in USD (United States Dollar), Euro, and IDR.
Have a question not covered here? Our team is always ready to address your curiosities and requirements. Join us in bringing a piece of ancient Earth into your space.